Swatch Group Sales Advisor

Location
Employment Full-Time
Seniority Mid-Level
Posted ✦ Today
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Swatch Group Les Boutiques SA in Basel seeks a full-time Sales Advisor for the Manor shop-in-shop to deliver luxury client service and drive multibrand watch sales.

Overview

The Swatch Group is a Swiss-based global leader in the design, manufacture and distribution of watches, jewellery and high-precision movements, and the owner of multiple watch brands. Swatch Group Les Boutiques operates the group's multimarket retail network in Switzerland, representing brands such as Swatch, Tissot, Balmain, Mido, Certina, Hamilton and Rado in shop‑in‑shop and boutique environments.

Role & Responsibilities

  • Deliver exceptional, personalised service to clients in a high-end, multibrand watch and jewellery environment.
  • Advise customers on product features, provenance and technical attributes across the represented brands and guide purchase decisions.
  • Achieve and exceed individual and store sales targets through proactive selling and clienteling.
  • Maintain visual merchandising and brand presentation standards within the Manor shop‑in‑shop.
  • Operate POS systems accurately, process transactions and manage cash handling procedures.
  • Manage stock: receive deliveries, perform inventory counts, replenish displays and report discrepancies.
  • Provide after‑sales support, including warranty handling and coordination with service teams.
  • Collaborate with Manor staff and the Les Boutiques team to ensure seamless customer experience and sales operations.

Qualifications

  • Proven retail experience, preferably 1–2 years in luxury goods, watches or jewellery.
  • Strong client‑facing skills with a demonstrated ability to build long‑term customer relationships.
  • Solid numeracy and cash‑handling reliability; familiarity with POS systems.
  • Flexibility to work retail hours, including weekends and peak trading periods.
  • Professional demeanour, excellent presentation and punctuality.

Skills

Clienteling Visual merchandising Inventory and stock management Point-of-sale (POS) systems Cash handling Multibrand product knowledge (Swatch, Tissot, Balmain, Mido, Certina, Hamilton, Rado)

Experience

At least 1–2 years of retail experience, ideally within luxury goods, watches or jewellery. Experience in a multibrand or department‑store shop‑in‑shop setting is advantageous.

Education

Secondary education or vocational training in retail, hospitality or a related field; additional training or certification in watch knowledge is advantageous.

Workplace

The successful candidate will be located in Basel, Basel-Stadt, Switzerland. 3 luxury roles are listed in Basel on Cerulean, 1 posted in the last 48 hours. Cerulean currently advertises 728 open roles in Switzerland, including 25 added in the last 48 hours.

Culture

Swatch Group fosters a culture grounded in Swiss craftsmanship, product expertise and innovation, with a strong emphasis on customer service and brand stewardship. Les Boutiques teams typically operate in collaborative, brand‑centric retail environments that value professional presentation and ongoing product training.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.