Swatch Group Retail Store Manager

About Swatch Group

Swatch Group stands as one of the world’s foremost watchmaking groups, uniting Swiss industrial excellence with a portfolio of distinguished maisons spanning accessible design, prestige horology, and high complication craft. As an employer, the Group offers a uniquely integrated environment, from research, manufacturing, and movement development to brand management, retail, and global operations. Rooted in Biel/Bienne and present worldwide, it values technical mastery, creative curiosity, and long-term commitment. Employees contribute to a culture where heritage, innovation, precision, and entrepreneurial energy converge, supporting iconic brands while shaping the future of Swiss watchmaking on an international stage.

Swatch is seeking a Retail Store Manager for its Paris boutique on a permanent, 35-hour-per-week contract. The role leads commercial performance, team development, client experience, merchandising, stock, orders, and daily store operations.

Role & Responsibilities

• Lead the store’s commercial performance to achieve set targets.
• Monitor sales forecasts, including revenue and key performance indicators such as units per transaction, conversion rate, and average basket value.
• Analyse daily results, dashboards, and performance indicators.
• Identify causes of slowing activity and declining or lost revenue, and propose solutions.
• Recruit, train, onboard, evaluate, and support employees’ professional development.
• Set team objectives and support the actions needed to achieve them.
• Manage schedules, assign tasks, and lead briefings and meetings.
• Ensure employees comply with uniform, cleanliness, and conduct standards.
• Prepare, conduct, document, and manage annual team performance reviews.
• Manage stock and oversee inventory counts.
• Ensure after-sales service is delivered.
• Make sales while providing a high-quality customer experience.
• Manage checkout operations in accordance with internal procedures.
• Manage the till float, payments, fund transfers, and bank deposits.
• Process tax-free transactions in accordance with regulations.
• Manage parts orders.
• Manage goods deliveries and ensure they are compliant.

Qualifications

• Commercial training.
• At least 5 years of experience in sales and management.
• Experience independently managing a retail store.
• Strong affinity for the products and knowledge of the sector.
• Excellent personal presentation and communication.
• Experience managing a team and developing employees.
• Comfort with performance-management tools and Microsoft Office, particularly Excel.
• Minimum C1 level in English, with the ability to interact confidently with international customers.
• Additional languages are an asset.

Skills

Experience

At least 5 years in sales and management.

Education

Commercial training.

Benefits

Meal vouchers with 60% employer contribution; company health insurance funded 65% by the employer; 50% reimbursement of public transport subscriptions; additional SwissLife pension plan after 6 months of service; works council benefits including products, activities, and events.

Culture

Swatch Group offers a dynamic, multicultural workplace rooted in Swiss precision, creativity, and a deep passion for watchmaking. As an employer, it brings together craftsmanship, industrial expertise, and brand diversity, giving teams the opportunity to contribute to both iconic heritage maisons and forward-looking innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.