Swatch Group Receiving and Returns Supervisor

About Swatch Group

Swatch Group stands as one of the world’s foremost watchmaking groups, uniting Swiss industrial excellence with a portfolio of distinguished maisons spanning accessible design, prestige horology, and high complication craft. As an employer, the Group offers a uniquely integrated environment, from research, manufacturing, and movement development to brand management, retail, and global operations. Rooted in Biel/Bienne and present worldwide, it values technical mastery, creative curiosity, and long-term commitment. Employees contribute to a culture where heritage, innovation, precision, and entrepreneurial energy converge, supporting iconic brands while shaping the future of Swiss watchmaking on an international stage.

Swatch Group seeks a hands-on Receiving and Returns Supervisor to lead receiving, returns, inventory transactions, inspections, and documentation at its distribution center in Secaucus. The role oversees daily warehouse operations, inventory accuracy, team development, service levels, and continuous improvement; experience in luxury goods, retail distribution, consumer products, or e-commerce fulfillment is preferred.

Role & Responsibilities

• Oversee all receiving and returns activities within the Distribution Center, ensuring inbound shipments and returned merchandise are processed accurately, promptly, and efficiently.
• Supervise daily operations involving receiving, inventory transactions, inspections, returns processing, and documentation.
• Maintain inventory accuracy and operational excellence.
• Work with carriers, vendors, Customer Service, Brand teams, and internal stakeholders to resolve discrepancies, improve processes, and meet service-level expectations.
• Foster a safe and productive work environment.
• Support continuous improvement initiatives throughout the warehouse.
• Coach, mentor, and develop team members while promoting accountability and collaboration.
• Analyze operational challenges, implement effective solutions, and distribute workloads fairly to maximize team productivity and operational performance.

Qualifications

• At least 3–5 years of experience in warehouse operations, distribution, receiving, returns processing, inventory control, or related logistics functions.
• At least 2 years of supervisory or leadership experience in a warehouse or distribution center.
• Demonstrated experience leading and developing warehouse associates, including performance management, coaching, and training.
• Ability to create, implement, and maintain training programs, standard operating procedures, and process documentation as needed.
• Strong understanding of inventory management practices, receiving procedures, returns processing, and warehouse operations.
• Proficiency in Microsoft Office applications, including Word and Excel, and ability to learn warehouse management systems and related technologies.
• Excellent organizational, analytical, and problem-solving skills, with strong attention to detail.
• Ability to manage multiple priorities, meet deadlines, and perform effectively under pressure.
• Strong verbal and written communication skills and ability to collaborate across departments and organizational levels.
• Ability to stand, walk, bend, stoop, reach, and lift up to 50 pounds as required in a warehouse environment.
• Experience in luxury goods, consumer products, retail distribution, or e-commerce fulfillment environments is preferred.

Skills

Experience

At least 3–5 years in warehouse operations, distribution, receiving, returns processing, inventory control, or related logistics functions, and at least 2 years of supervisory or leadership experience in a warehouse or distribution center.

Benefits

Medical, dental, and vision insurance, with employer contribution and eligibility beginning the first of the month after 30 days; immediate 401(k) participation and a 100% vested employer match after one year; 18 PTO days per year, increasing to 23 after five years; seven days per year of extended paid time off for medical, parental, and military leave; holiday pay; company-paid life insurance and long-term disability; voluntary flexible spending account, short-term disability, and accident/hospital indemnity insurance; employee product discount; internal transfer and growth potential; $500 employee referral bonus.

Culture

Swatch Group offers a dynamic, multicultural workplace rooted in Swiss precision, creativity, and a deep passion for watchmaking. As an employer, it brings together craftsmanship, industrial expertise, and brand diversity, giving teams the opportunity to contribute to both iconic heritage maisons and forward-looking innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.