Swatch Group Prestige Watchmaker

About Swatch Group

Swatch Group stands as one of the world’s foremost watchmaking groups, uniting Swiss industrial excellence with a portfolio of distinguished maisons spanning accessible design, prestige horology, and high complication craft. As an employer, the Group offers a uniquely integrated environment, from research, manufacturing, and movement development to brand management, retail, and global operations. Rooted in Biel/Bienne and present worldwide, it values technical mastery, creative curiosity, and long-term commitment. Employees contribute to a culture where heritage, innovation, precision, and entrepreneurial energy converge, supporting iconic brands while shaping the future of Swiss watchmaking on an international stage.

Role & Responsibilities

• Perform partial, exchange, and traditional service operations on prestige brand watches in accordance with specific brand guidelines and quality standards
• Organize and manage allocated work to ensure completion within established Service Level Agreements (SLA)
• Identify and order required spare parts for watch servicing
• Maintain clear communication with supervisor and technical administration team regarding workflow issues, delays, or technical concerns
• Coordinate with team members to ensure operational continuity, including equipment and tool maintenance and consumables procurement
• Verify that all required services have been completed and watches are ready for customer delivery

Qualifications

• WOSTEP or BHI certification, or equivalent formal watchmaking accreditation
• Proven experience servicing luxury Swiss-made watches from prestige brands
• Omega brand training and experience desirable but not required
• Impeccable attention to detail with ability to follow and switch between complex technical instructions
• Demonstrated ability to work toward defined performance targets and SLAs
• Self-motivated with commitment to long-term career development within Swatch Group

Skills

Experience

Significant experience servicing a variety of luxury Swiss-made watches, with particular familiarity with prestige brand timepieces. Experience working toward defined targets and managing workflow within Service Level Agreements required.

Education

Formal watchmaking education or equivalent accreditation; WOSTEP or BHI certification strongly preferred. Brand-specific training in luxury watch servicing will be provided.

Workplace

Benefits

Excellent medical, dental, and vision insurance with generous employer contribution (eligible first of month following 30 days of employment); immediate 401(k) participation with 100% vested employer match after one year; 18 PTO days annually, increasing to 23 after five years; 7 additional days per year of extended paid leave for medical, parental, and military purposes; holiday pay; company-paid life insurance and long-term disability; voluntary flexible spending account and short-term disability options; employee product discount; internal transfer and growth opportunities; $500 employee referral bonus program.

Culture

Swatch Group offers a dynamic, multicultural workplace rooted in Swiss precision, creativity, and a deep passion for watchmaking. As an employer, it brings together craftsmanship, industrial expertise, and brand diversity, giving teams the opportunity to contribute to both iconic heritage maisons and forward-looking innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.