Swatch Group Prestige Customer Service Administrator
- Location
- SydneyNew South WalesAustralia
- Employment
- Full-Time
- Seniority
- Entry-Level
- Industry
- Fine Watches & Horology
- Posted
- Sep 1, 2026
About Swatch Group
Swatch Group stands as one of the world’s foremost watchmaking groups, uniting Swiss industrial excellence with a portfolio of distinguished maisons spanning accessible design, prestige horology, and high complication craft. As an employer, the Group offers a uniquely integrated environment, from research, manufacturing, and movement development to brand management, retail, and global operations. Rooted in Biel/Bienne and present worldwide, it values technical mastery, creative curiosity, and long-term commitment. Employees contribute to a culture where heritage, innovation, precision, and entrepreneurial energy converge, supporting iconic brands while shaping the future of Swiss watchmaking on an international stage.
Blancpain Sydney Prestige Customer Service Administrator supporting luxury watch warranties, repairs, and client relations for Breguet, Blancpain, and Glashütte Original.
Role & Responsibilities
- Deliver personalised customer service to B2C and B2B clients via phone, email, and internal systems
- Manage enquiries relating to servicing, repairs, warranties, quotations, spare parts, and product information
- Coordinate repair administration, prepare estimates, and monitor repair progress with proactive client communication
- Process customer payments, maintain accurate financial records, and assist with basic diagnostics and product exchanges
- Manage spare parts inventory and transactions using SAP
- Liaise with international Brand Headquarters regarding repairs, spare parts, and service requests
- Maintain comprehensive customer, repair, and inventory records
- Build and maintain strong working relationships with Brand General Managers, Watchmakers, boutiques, retailers, and internal teams
Qualifications
- Excellent communication, organisational, and time management skills
- Strong attention to detail and solutions-focused approach
- Excellent computer literacy including Excel, Word, PowerPoint, and Outlook
- Strong numerical, administrative, and problem-solving skills
- Ability to work both autonomously and collaboratively
- Genuine interest in luxury watches and fine craftsmanship
Skills
Experience
Previous experience in customer service, retail, hospitality, or a client-focused B2C/B2B environment. Watch industry experience is advantageous but not required; a genuine passion for watches, luxury, and craftsmanship combined with a willingness to learn is highly valued.
Education
Not specified
Workplace
This position is based in Sydney, New South Wales, Australia.
Culture
Swatch Group offers a dynamic, multicultural workplace rooted in Swiss precision, creativity, and a deep passion for watchmaking. As an employer, it brings together craftsmanship, industrial expertise, and brand diversity, giving teams the opportunity to contribute to both iconic heritage maisons and forward-looking innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Specialist, Luxury Watches», «Prestige After-Sales Administrator», «Watchmaking Service Coordinator», «Premium Client Services Officer», «Luxury Customer Support Administrator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.