Swatch Group Prestige Customer Service Administrator
- Location
- SydneyNew South WalesAustralia
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Jul 16, 2026
About Swatch Group
Swatch Group stands as one of the world’s foremost watchmaking groups, uniting Swiss industrial excellence with a portfolio of distinguished maisons spanning accessible design, prestige horology, and high complication craft. As an employer, the Group offers a uniquely integrated environment, from research, manufacturing, and movement development to brand management, retail, and global operations. Rooted in Biel/Bienne and present worldwide, it values technical mastery, creative curiosity, and long-term commitment. Employees contribute to a culture where heritage, innovation, precision, and entrepreneurial energy converge, supporting iconic brands while shaping the future of Swiss watchmaking on an international stage.
Swatch Group's Prestige Customer Service Administrator role in Sydney supporting Breguet, Blancpain, and Glashütte Original.
Role & Responsibilities
- Deliver premium customer service across all three prestige watch brands (Breguet, Blancpain, Glashütte Original)
- Process and manage customer inquiries, orders, and service requests with meticulous attention to detail
- Maintain comprehensive client records and database management
- Coordinate with international brand teams and manufacturing partners
- Provide administrative support to the prestige watch division
- Ensure consistent brand representation and client experience standards
- Handle specialized communications regarding luxury horological products and services
Qualifications
- Demonstrated experience in luxury customer service or high-end retail environments
- Excellent written and verbal communication skills
- Strong administrative and organizational capabilities
- Proficiency with customer relationship management (CRM) systems and Microsoft Office Suite
- Ability to manage multiple priorities and maintain composure in a fast-paced environment
- Knowledge of Swiss and German watchmaking or luxury horology is advantageous
Skills
Experience
Experience in customer service, administrative support, or account management within luxury goods, premium retail, or hospitality sectors is preferred. Familiarity with watch brands, horology, or prestige goods is advantageous but not essential.
Education
Secondary education minimum; vocational qualifications in business administration or customer service are preferred.
Workplace
This position is based in Sydney, New South Wales, Australia.
Culture
Swatch Group offers a dynamic, multicultural workplace rooted in Swiss precision, creativity, and a deep passion for watchmaking. As an employer, it brings together craftsmanship, industrial expertise, and brand diversity, giving teams the opportunity to contribute to both iconic heritage maisons and forward-looking innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luxury Client Services Coordinator», «Premium Watch Brand Administrator», «Prestige Customer Relations Specialist», «High-end Client Support Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.