Swatch Group Fulfillment and Returns Grading Associate

About Swatch Group

Swatch Group stands as one of the world’s foremost watchmaking groups, uniting Swiss industrial excellence with a portfolio of distinguished maisons spanning accessible design, prestige horology, and high complication craft. As an employer, the Group offers a uniquely integrated environment, from research, manufacturing, and movement development to brand management, retail, and global operations. Rooted in Biel/Bienne and present worldwide, it values technical mastery, creative curiosity, and long-term commitment. Employees contribute to a culture where heritage, innovation, precision, and entrepreneurial energy converge, supporting iconic brands while shaping the future of Swiss watchmaking on an international stage.

Role & Responsibilities

• Engrave and customize products to customer specifications, including sizing and adjusting straps while maintaining product integrity, quality, and presentation standards.
• Process e-commerce and wholesale returns throughout the returns lifecycle; inspect merchandise, assess condition, assign grading classifications, and document return activities accurately.
• Verify product authenticity and returned watch components through detailed inspection; ensure products meet company quality standards and identify discrepancies, irregularities, or signs of tampering.
• Maintain accurate returns inventory records and storage locations; update transactions in SAP, track products, and support inventory accuracy through organized handling and documentation.
• Collaborate with the Warehouse Team and Loss Prevention Manager to investigate product discrepancies, maintain inventory integrity, and support operational objectives; communicate returns status, quality concerns, and inventory issues.

Qualifications

• Strong attention to detail and accuracy in repetitive, highly detailed tasks.
• Excellent organizational and time-management skills.
• Patient, methodical approach to fine, continuous work.
• Strong hand-eye coordination and manual dexterity.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Commitment to maintaining a clean, organized, and professional work environment.
• High school diploma or equivalent required; post-secondary education is an asset.
• Experience in jewelry, watchmaking, product inspection, quality control, or other detail-oriented work preferred.
• Knowledge of SAP systems required.
• Good eyesight, with corrective lenses acceptable, and ability to perform detailed visual inspections.
• Above-average tactile sensitivity and manual dexterity to handle luxury timepieces and components.
• Ability to maintain high standards of cleanliness, accuracy, and product care.
• Experience with inventory management, product handling, or returns processing is an asset.
• Proficient computer skills, including Microsoft Office applications.
• Ability to maintain confidentiality and follow established security and loss prevention procedures.

Skills

Education

High school diploma or equivalent required; post-secondary education is an asset.

Compensation

The base compensation for this position is CAD 26 per hour.

Culture

Swatch Group offers a dynamic, multicultural workplace rooted in Swiss precision, creativity, and a deep passion for watchmaking. As an employer, it brings together craftsmanship, industrial expertise, and brand diversity, giving teams the opportunity to contribute to both iconic heritage maisons and forward-looking innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.