Swatch Group Customer Service Specialist
- Employment
- Full-Time
- Seniority
- Entry-Level
- Industry
- Fine Watches & Horology
- Posted
- Jul 21, 2026
About Swatch Group
Swatch Group stands as one of the world’s foremost watchmaking groups, uniting Swiss industrial excellence with a portfolio of distinguished maisons spanning accessible design, prestige horology, and high complication craft. As an employer, the Group offers a uniquely integrated environment, from research, manufacturing, and movement development to brand management, retail, and global operations. Rooted in Biel/Bienne and present worldwide, it values technical mastery, creative curiosity, and long-term commitment. Employees contribute to a culture where heritage, innovation, precision, and entrepreneurial energy converge, supporting iconic brands while shaping the future of Swiss watchmaking on an international stage.
Swatch Group seeks Customer Service Specialist in Miami, Florida to support global watch and jewelry retail operations.
Role & Responsibilities
- Handle customer inquiries and service requests with professionalism and responsiveness
- Process transactions and manage administrative aspects of customer interactions
- Maintain detailed records of customer interactions and maintain service documentation
- Contribute to customer satisfaction and retention initiatives
- Represent the Swatch Group brands with appropriate brand integrity and service excellence
Qualifications
- Strong communication skills, both written and verbal
- Ability to manage multiple customer interactions simultaneously
- Problem-solving orientation with attention to detail
- Professional demeanor and customer-focused approach
Skills
Experience
Prior customer service experience in a professional or retail environment is preferred.
Education
High school diploma or equivalent education required.
Workplace
The role is situated in Miami, Florida, USA.
Culture
Swatch Group offers a dynamic, multicultural workplace rooted in Swiss precision, creativity, and a deep passion for watchmaking. As an employer, it brings together craftsmanship, industrial expertise, and brand diversity, giving teams the opportunity to contribute to both iconic heritage maisons and forward-looking innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Associate», «Customer Support Representative», «Service Operations Specialist», «Client Care Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.