Swatch Group Customer Service Representative
- Location
- SecaucusNew JerseyUSA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Industry
- Fine Watches & Horology
- Posted
- Aug 12, 2026
About Swatch Group
Swatch Group stands as one of the world’s foremost watchmaking groups, uniting Swiss industrial excellence with a portfolio of distinguished maisons spanning accessible design, prestige horology, and high complication craft. As an employer, the Group offers a uniquely integrated environment, from research, manufacturing, and movement development to brand management, retail, and global operations. Rooted in Biel/Bienne and present worldwide, it values technical mastery, creative curiosity, and long-term commitment. Employees contribute to a culture where heritage, innovation, precision, and entrepreneurial energy converge, supporting iconic brands while shaping the future of Swiss watchmaking on an international stage.
Swatch Group Customer Service Representative in Secaucus, NJ – luxury watch brand support role.
Role & Responsibilities
- Respond to customer inquiries via multiple communication channels with professionalism and efficiency
- Process customer orders, returns, and warranty claims according to company protocols
- Maintain detailed records of customer interactions and transaction histories
- Provide product information and technical support across the Swatch Group's watch brand portfolio
- Escalate complex issues to appropriate departments while ensuring customer satisfaction
- Build and maintain positive customer relationships to support brand loyalty and retention
Qualifications
- Excellent verbal and written communication skills in English
- Demonstrated customer service experience in a retail or luxury goods environment
- Proficiency with customer service software and databases
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Attention to detail and organizational skills
Skills
Experience
Prior customer service experience in a retail, luxury goods, or hospitality setting is preferred; experience with watch brands or fine products is advantageous.
Education
High school diploma or equivalent; additional coursework or certification in customer service is a plus.
Workplace
This position is based in Secaucus, New Jersey, USA, within easy reach of New York.
Culture
Swatch Group offers a dynamic, multicultural workplace rooted in Swiss precision, creativity, and a deep passion for watchmaking. As an employer, it brings together craftsmanship, industrial expertise, and brand diversity, giving teams the opportunity to contribute to both iconic heritage maisons and forward-looking innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Care Specialist», «Client Support Associate», «Customer Relations Representative», «Service Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.