Swatch Group Customer Care Coordinator
- Location
- SouthamptonEnglandUK
- Employment
- Contract
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Jun 10, 2026
About Swatch Group
Swatch Group stands as one of the world’s foremost watchmaking groups, uniting Swiss industrial excellence with a portfolio of distinguished maisons spanning accessible design, prestige horology, and high complication craft. As an employer, the Group offers a uniquely integrated environment, from research, manufacturing, and movement development to brand management, retail, and global operations. Rooted in Biel/Bienne and present worldwide, it values technical mastery, creative curiosity, and long-term commitment. Employees contribute to a culture where heritage, innovation, precision, and entrepreneurial energy converge, supporting iconic brands while shaping the future of Swiss watchmaking on an international stage.
Swatch Group seeks a Customer Care Coordinator for 12-month maternity cover in Southampton, England.
Role & Responsibilities
- Coordinate and manage customer inquiries and service requests
- Provide support to the customer care team
- Maintain customer records and documentation
- Ensure timely resolution of customer issues
- Assist in processing customer transactions and communications
Qualifications
- Strong organizational and coordination skills
- Excellent communication abilities
- Customer service orientation
- Proficiency with standard office software and CRM systems
Skills
Experience
Customer service or administrative experience in a fast-paced retail or service environment is preferred.
Education
Secondary education or equivalent; further qualifications in customer service or business administration are advantageous.
Workplace
The successful candidate will be located in Southampton, England, UK.
Culture
Swatch Group offers a dynamic, multicultural workplace rooted in Swiss precision, creativity, and a deep passion for watchmaking. As an employer, it brings together craftsmanship, industrial expertise, and brand diversity, giving teams the opportunity to contribute to both iconic heritage maisons and forward-looking innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Support Coordinator», «Client Services Coordinator», «Customer Relations Coordinator», «Service Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.