Swatch Group Customer Care Advisor
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Join The Swatch Group in Southampton as a Customer Care Advisor for Omega, providing exceptional service in the luxury watch industry.
Overview
The Swatch Group, a leading global player in the watchmaking industry, is renowned for its diverse portfolio of prestigious brands, including Omega. As an employer, The Swatch Group offers a dynamic and innovative environment, fostering creativity and excellence in the luxury goods sector.
Role & Responsibilities
- Provide exceptional customer service to Omega clients, addressing inquiries and resolving issues efficiently.
- Manage customer communications through various channels, including phone, email, and in-person interactions.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with internal departments to ensure customer satisfaction and service excellence.
- Assist in the development and implementation of customer service policies and procedures.
Qualifications
- Previous experience in a customer service role, preferably within the luxury goods sector.
- Strong communication and interpersonal skills.
- Ability to handle challenging situations with professionalism and tact.
- Proficiency in using customer relationship management (CRM) software.
Skills
Experience
A minimum of 2 years of experience in a customer service role, with a preference for experience in the luxury goods industry.
Education
High school diploma or equivalent; further education in business or a related field is advantageous.
Workplace
The role is situated in Southampton, England, UK — conveniently close to London. There are currently 2 open positions in Southampton on Cerulean. Within England, Cerulean currently features 545 open roles, including 15 recent additions. Across UK, Cerulean lists 579 open roles — 23 of them newly added.
Benefits
Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.
Culture
The Swatch Group fosters a culture of innovation and excellence, encouraging employees to thrive in a collaborative and dynamic environment. The company values diversity and inclusivity, promoting a workplace where creativity and individuality are celebrated.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.