Swatch Group Client Advisor
- Location
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Apr 30, 2026
About Swatch Group
OMEGA is a Swiss luxury watchmaker within the Swatch Group portfolio, recognised globally for precision timekeeping, iconic designs and high‑value craftsmanship. The maison operates a network of flagship boutiques and authorised retailers and emphasises technical excellence, strong after‑sales service and immersive client experiences.
OMEGA Client Advisor in Sydney — Swatch Group boutique role delivering luxury watch sales, clienteling and after‑sales service in Sydney, Australia.
Role & Responsibilities
- Deliver exemplary, personalised client service consistent with OMEGA brand standards and luxury retail expectations.
- Proactively develop and maintain a high‑value client portfolio through clienteling, follow‑up and CRM activity.
- Achieve and exceed individual and boutique sales targets while maximising average transaction value and attachment of after‑sales services.
- Present and demonstrate timepieces with technical accuracy, explaining product features, movement details and warranty/servicing options.
- Process sales transactions and returns accurately using point‑of‑sale systems; ensure compliance with cash handling and reconciliation procedures.
- Maintain boutique visual merchandising, stock presentation and inventory integrity according to merchandising directives.
- Coordinate with service and after‑sales teams to manage repairs, warranties and client enquiries promptly and professionally.
- Participate in training, product launches, in‑store events and local marketing initiatives to drive footfall and brand visibility.
Qualifications
- Proven luxury retail sales experience, preferably within watches or jewellery (1–3 years preferred).
- Demonstrable clienteling skills with a track record of building long‑term client relationships and repeat business.
- Strong verbal and written communication skills in English; additional language skills a plus.
- Commercial numeracy and competency with retail POS and CRM systems.
- Flexible availability for retail hours, including evenings, weekends and public holidays.
- Right to work in Australia.
Skills
Experience
Preferably 1–3 years of direct experience in luxury retail, watches or jewellery sales with measurable success against targets; prior client portfolio management and event participation desirable.
Education
High school diploma or equivalent; tertiary qualification in retail, business, hospitality or a related discipline preferred but not required.
Workplace
The successful candidate will be located in Sydney, New South Wales, Australia.
Culture
The boutique environment is client‑centric and performance‑driven, with high expectations for service, presentation and teamwork. OMEGA fosters continuous product training and development and values employees who combine technical product knowledge with refined interpersonal skills.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Advisor», «Luxury Client Advisor», «Boutique Sales Consultant», «Client Relations Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.