Swatch Group Boutique Manager
About Swatch Group
The Swatch Group is a global leader in Swiss watchmaking, encompassing a diverse portfolio of brands across the luxury and accessible-luxury segments. The Group combines long-standing horological craftsmanship with global retail networks and a focus on innovation, offering career pathways across brand management, retail operations and after-sales services.
Swatch Group is hiring a Boutique Manager in Salzburg, Austria — lead a luxury watch boutique and drive sales, team development and guest experience.
Role & Responsibilities
- Lead day-to-day boutique operations to ensure exemplary client experience and adherence to brand standards.
- Achieve and exceed sales targets through proactive clienteling, targeted outreach and personalised service.
- Recruit, coach and develop boutique team members; conduct regular performance reviews and training.
- Manage inventory, stock replenishment and loss-prevention procedures in coordination with regional supply chain.
- Implement visual merchandising directives and maintain presentation standards for product displays.
- Oversee administrative duties including sales reporting, KPI analysis, scheduling and cash reconciliation.
- Coordinate after-sales service and warranty workflows with technical teams and regional service centres.
- Plan and execute client events, product launches and local marketing initiatives to drive footfall and brand loyalty.
Qualifications
- Proven track record in luxury retail, preferably in watches or jewellery, with demonstrated sales leadership.
- Prior experience managing a retail team, including hiring, coaching and performance management.
- Strong commercial acumen with measurable experience delivering sales targets and managing store P&L.
- Excellent interpersonal and clienteling skills; ability to cultivate long-term relationships with high-net-worth clients.
- Professional proficiency in German and strong business-level English (spoken and written).
Skills
Experience
Minimum 3 years' experience in luxury retail with at least 1–2 years in a supervisory or store manager capacity; direct experience in watch or jewellery retail is highly desirable.
Education
Degree or diploma in Business, Retail Management, Hospitality or equivalent professional retail certification; industry apprenticeship or vocational qualification accepted.
Workplace
The successful candidate will be located in Salzburg, Salzburg, Austria.
Culture
The Swatch Group blends Swiss watchmaking heritage with an entrepreneurial retail culture, prioritizing product excellence, meticulous presentation and client service. Employees operate within an international network that values technical mastery, continuous training and opportunities to progress across brands and markets.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Boutique Manager», «Boutique Store Manager», «Luxury Retail Manager», «Flagship Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.