- Location
- Orchard Turn 2 (View map)Singapore 238801
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Nov 13, 2026
About Swatch Group
Swatch Group stands as one of the world’s foremost watchmaking groups, uniting Swiss industrial excellence with a portfolio of distinguished maisons spanning accessible design, prestige horology, and high complication craft. As an employer, the Group offers a uniquely integrated environment, from research, manufacturing, and movement development to brand management, retail, and global operations. Rooted in Biel/Bienne and present worldwide, it values technical mastery, creative curiosity, and long-term commitment. Employees contribute to a culture where heritage, innovation, precision, and entrepreneurial energy converge, supporting iconic brands while shaping the future of Swiss watchmaking on an international stage.
The Boutique Consultant represents prestige watch brands in Singapore, driving sales and delivering a tailored luxury customer experience while developing customer relationships and maintaining client records. The role also supports boutique operations, timepiece handling, stock availability, product presentation, and local brand events.
Role & Responsibilities
- Deliver an excellent customer experience and timely, relevant follow-up to prospective customers and owners to achieve sales targets.
- Build strong customer relationships through tailored advice and product recommendations based on customer preferences.
- Follow up on sales calls with potential customers.
- Generate and expand customer database records.
- Upsell and recommend products while maintaining a luxury customer experience.
- Maintain and update customer records with preferences, birthdays, anniversaries, and purchases to create customized shopping experiences.
- Recommend customers for local brand activation events and participate in those events.
- Assist walk-in customers with watch repairs and related enquiries, liaising with Customer Care.
- Place accessory orders and ensure stock is up to date and available.
- Develop and maintain strong sales techniques and watchmaking savoir-faire knowledge.
- Work closely with team members to ensure seamless, efficient boutique operations.
- Help maintain the boutique, including product displays and prop set-up, ensuring products are presented to a high standard.
- Understand and follow operating and security guidelines.
- Follow standard operating procedures for handling and maintaining timepieces.
Qualifications
- Previous experience in retail or sales, preferably in a luxury retail boutique or the hospitality industry.
- Excellent customer service and strong interpersonal skills.
- Ability to understand and present technical details.
- Intellectual curiosity and a passion for learning.
- Excellent command of English; any other local language is an asset.
- Watch product knowledge; experience in other retail industries will also be considered.
Skills
Experience
Previous experience in retail or sales, preferably in a luxury retail boutique or the hospitality industry.
Workplace
The role is situated in Singapore, Central, Singapore.
Explore jobs in Singapore.
Culture
Swatch Group offers a dynamic, multicultural workplace rooted in Swiss precision, creativity, and a deep passion for watchmaking. As an employer, it brings together craftsmanship, industrial expertise, and brand diversity, giving teams the opportunity to contribute to both iconic heritage maisons and forward-looking innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.