Swatch Group Boutique Consultant
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Sep 18, 2026
About Swatch Group
Swatch Group stands as one of the world’s foremost watchmaking groups, uniting Swiss industrial excellence with a portfolio of distinguished maisons spanning accessible design, prestige horology, and high complication craft. As an employer, the Group offers a uniquely integrated environment, from research, manufacturing, and movement development to brand management, retail, and global operations. Rooted in Biel/Bienne and present worldwide, it values technical mastery, creative curiosity, and long-term commitment. Employees contribute to a culture where heritage, innovation, precision, and entrepreneurial energy converge, supporting iconic brands while shaping the future of Swiss watchmaking on an international stage.
Swatch Group hiring Boutique Consultant for Prestige brands in Singapore. Drive luxury watch sales, customer experience, and boutique operations.
Role & Responsibilities
- Deliver exceptional customer experience and timely follow-up with prospective customers and existing owners to achieve sales targets
- Build and maintain strong customer relationships by offering tailored advice and product recommendations aligned with individual preferences
- Generate and expand customer database records; maintain and update customer profiles with preferences, milestones, and purchase history to personalize shopping experiences
- Conduct follow-up sales calls with potential customers and execute upselling strategies while maintaining luxury service standards
- Participate in local brand activation events and customer engagement initiatives
- Manage customer inquiries regarding watch repair and related services in liaison with customer care
- Place orders for accessories and ensure inventory stock is current and available
- Develop and maintain advanced product knowledge in watchmaking and luxury horology
- Collaborate with team members to ensure seamless boutique operations and visual merchandising excellence
- Maintain boutique displays, props, and product presentation to premium standards
- Adhere to operating procedures, security guidelines, and proper timepiece handling and maintenance protocols
Qualifications
- Proven experience in retail, sales, or luxury hospitality environments
- Excellent customer service skills with strong interpersonal abilities
- Demonstrated capacity to understand and communicate technical product details
- Intellectual curiosity with genuine passion for continuous learning
- Advanced proficiency in English
- Product knowledge in watches or other luxury retail sectors
- Familiarity with customer relationship management (CRM) systems or database management
Skills
Experience
Previous experience in luxury retail, boutique environments, or hospitality industry is required. Experience in the watch or jewelry sector is preferred but retail experience from comparable luxury sectors will be considered.
Education
No formal education level specified; secondary education or equivalent is assumed as standard for retail consultancy roles.
Workplace
The role is situated in Singapore, Central, Singapore.
Culture
Swatch Group offers a dynamic, multicultural workplace rooted in Swiss precision, creativity, and a deep passion for watchmaking. As an employer, it brings together craftsmanship, industrial expertise, and brand diversity, giving teams the opportunity to contribute to both iconic heritage maisons and forward-looking innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Consultant», «Retail Advisor», «Client Relations Associate», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.