Swatch Group After‑Sales Watchmaker
Swatch Group — After‑Sales Watchmaker (CDI) in Besançon. Permanent role repairing and servicing mechanical and quartz timepieces.
Overview
Swatch Group is a leading global watchmaking conglomerate that brings together a portfolio of distinguished watch brands spanning all price segments. The Group combines traditional haute‑horlogerie craftsmanship with industrial manufacturing capabilities and expertise in movements, components and emerging micro‑technologies; it operates an extensive distribution network that includes multi‑brand retail concepts.
Role & Responsibilities
- Diagnose, disassemble, repair and reassemble mechanical and quartz watches in the after‑sales workshop according to maison quality standards.
- Perform complete servicing and overhauls of movements, including replacement of worn parts, lubrication, regulation and timing adjustments.
- Execute case and bracelet refurbishment tasks (polishing, brushing) and manage water‑resistance testing and sealing procedures.
- Use precision test equipment (timing machines, pressure testers, ultrasonic cleaners) to validate repairs and ensure final quality control.
- Document repairs and service actions accurately in the workshop system; identify and request spare parts from inventory or suppliers.
- Collaborate with customer service advisors to clarify technical issues, warranty scope and estimated turnaround times.
Qualifications
- Diploma in watchmaking (CAP/BEP, BTS Horlogerie, WOSTEP or equivalent) or equivalent professional training.
- Proven experience in after‑sales watch repair or an accredited service centre environment (typically 2+ years).
- Thorough knowledge of mechanical and quartz movements, escapements, and basic electronics for watch modules.
- Excellent manual dexterity, visual acuity and attention to micro‑mechanical detail.
- Ability to work independently while adhering to strict quality procedures and turnaround deadlines.
Skills
Experience
Experience repairing wristwatches in an after‑sales or service‑centre setting is required — typically two or more years handling movement overhauls, timing adjustments and case refurbishment.
Education
Diploma in watchmaking (CAP/BEP, BTS Horlogerie, WOSTEP or equivalent).
Workplace
This position is based in Besançon, Bourgogne‑Franche‑Comté, France, within easy reach of Dijon. In France as a whole, Cerulean currently features 4.476 open positions, with 106 posted this week.
Culture
Swatch Group blends traditional Swiss and international watchmaking savoir‑faire with industrial innovation. The work environment prioritizes technical excellence, meticulous quality control and lifelong skills development within a heritage‑driven, brand‑diverse organisation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Watch Service Technician», «Watch Repair Technician — After‑Sales», «Customer Service Watchmaker», «Technical Watchmaker (After‑Sales)», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.