Swatch Field Operations Manager

About Swatch

Swatch is an iconic Swiss watchmaker famed for bold design, playful collaborations and continual product innovation. Operated locally under The Swatch Group, the brand combines Swiss horological heritage with energetic retail experiences and a strong presence in sports, art and contemporary culture.

Role & Responsibilities

• Lead and coordinate operational activities across Swatch retail outlets in the assigned territory to ensure consistent brand standards, visual merchandising and customer experience.
• Drive store performance through KPI monitoring, sales analysis, action plans and regular business reviews with store managers.
• Implement commercial initiatives, product launches and promotional rollouts in collaboration with merchandising, marketing and regional teams.
• Coach, develop and audit store management teams on service protocols, selling techniques, inventory control and loss-prevention procedures.
• Oversee operational compliance including stock reconciliation, cash handling, store opening/closing procedures and safety standards.
• Manage regional scheduling, store visits and field audits; prioritise resources to optimise coverage and commercial impact.
• Act as the escalation point for customer issues and complex operational incidents, liaising with after-sales and warranty services where required.
• Partner with cross-functional stakeholders (HR, logistics, visual merchandising) to support recruitment, training and in-store execution.

Qualifications

• Proven leadership capability with strong people management and coaching skills.
• Commercially astute with experience translating sales data into targeted operational improvements.
• Excellent organizational skills and the ability to manage competing priorities across multiple locations.
• High level of integrity and attention to detail in processes such as inventory control and cash management.
• Willingness to travel frequently and work flexible hours to support store operations and events.

Experience

Typically requires 5+ years in retail operations, including multi‑site or field management experience; experience within watches, luxury goods or premium retail strongly preferred.

Education

Bachelor’s degree in Business, Retail Management, Marketing or a related discipline preferred; equivalent professional experience will be considered.

Workplace

Culture

Swatch cultivates a spirited, creative and collaborative workplace that prizes individuality and energetic brand storytelling. As part of The Swatch Group, the employer balances Swiss craftsmanship and operational rigour with vibrant retail activations and cross‑disciplinary collaboration.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.