Swatch Deputy Store Manager

About Swatch

Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.

Role & Responsibilities

• Achieve commercial sales targets and contribute to boutique revenue growth
• Welcome, advise, and accompany clients according to Swatch service standards
• Process transactions and manage cash desk operations in compliance with protocols
• Execute visual merchandising and stock rotation according to brand guidelines
• Open and close the store, manage point-of-sale systems and cash reconciliation
• Conduct weekly bank deposits and cash transfers
• Deliver premium after-sales service and perform routine watch repairs
• Resolve customer disputes professionally and ensure compliance with Point of Sale manual
• Maintain cleanliness and organisation of the retail space and common areas
• Monitor and reconcile cash discrepancies and address procedural errors
• Oversee inventory management and conduct regular stock audits
• Collaborate with the Store Manager on scheduling and operational planning
• Manage the boutique autonomously during the Store Manager's absence
• Foster team cohesion by embodying Swatch values and demonstrating exemplary conduct
• Recruit, train, and evaluate team members
• Coach and mentor staff on daily performance and professional development
• Track individual and collective key performance indicators and implement corrective actions
• Ensure compliance with labour law, company policies, and health and safety regulations

Qualifications

• Commercial training or equivalent qualification
• 2 to 4 years of confirmed experience as a Deputy Retail Manager or similar role
• Demonstrated interest in horology, jewellery, or selective distribution sectors
• Proficiency in Microsoft Office suite, particularly Excel
• Excellent communication skills and natural leadership ability
• Results-oriented mindset with a genuine commitment to customer service
• Strong teamwork orientation and ability to thrive in a fast-paced environment

Skills

Experience

2 to 4 years of confirmed experience as a Deputy Retail Manager, preferably in luxury goods, watches, jewellery, or selective distribution environments. Proven track record of managing retail teams, achieving sales targets, and maintaining operational excellence.

Education

Commercial training, retail management qualification, or equivalent professional background. Secondary education minimum required.

Workplace

Benefits

Continuous professional development and training programmes; opportunities for career progression and internal mobility within the Swatch Group.

Culture

Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.