Swatch Assistant Store Manager

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Location
WaterlooOntarioCanada
Seniority
Manager
Posted
Mar 16, 2026

About Swatch

Swatch is a globally recognised watch brand known for playful design, technical innovation and trend-led collaborations. As part of The Swatch Group, the brand blends art, fashion and technology to create accessible, design-forward timepieces. The retail organisation emphasises customer experience, visual identity and brand storytelling across its boutiques.

Swatch — Assistant Store Manager (Conestoga Mall) in Waterloo, Ontario. Lead store operations and sales for the Swatch boutique.

Role & Responsibilities

  • Support the Store Manager in day-to-day operations of the Conestoga Mall boutique, ensuring brand standards and visual merchandising are consistently delivered.
  • Drive sales performance by coaching and motivating the sales team, monitoring KPIs and executing promotional initiatives.
  • Deliver exceptional client service, including clienteling, after-sales follow-up and complaint resolution to cultivate loyalty.
  • Oversee inventory control, stock replenishment and receive shipments; conduct regular stock counts and assist with shrinkage prevention.
  • Manage staff scheduling, training and performance feedback to maintain optimal coverage and a high-performing team.
  • Operate point-of-sale procedures, handle cash and transactions with accuracy and maintain daily sales and cash reports.
  • Ensure compliance with loss-prevention policies, health & safety regulations and company operational procedures.

Qualifications

  • Minimum 2 years of supervisory experience in retail, preferably in watches, jewellery or luxury fashion.
  • Proven ability to meet and exceed sales targets through coaching and operational discipline.
  • Strong leadership and people-management skills with experience in staff scheduling and performance management.
  • Excellent interpersonal and communication skills; confident in clientelling and conflict resolution.
  • Legal right to work in Canada and flexibility to work retail hours including evenings, weekends and holidays.

Skills

Retail sales leadership Visual merchandising Inventory management and stock control Point-of-sale (POS) operation and cash handling Clienteling and customer relationship management Performance metrics / KPI monitoring Loss prevention and store security practices Team coaching and staff development

Experience

At least 2 years in a supervisory or assistant management role within retail, ideally with experience in watches, jewellery or luxury/apparel boutiques and a track record of achieving sales targets.

Education

High school diploma required; post-secondary education in business, retail management or a related field is preferred.

Workplace

This position is based in Waterloo, Ontario, Canada, within easy reach of Toronto.

Culture

Swatch cultivates a creative, design-led retail culture that values individuality, innovation and approachable style. The workplace balances fast-paced retail professionalism with a youthful, collaborative spirit focused on delivering memorable customer experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy Store Manager», «Retail Assistant Manager», «Boutique Assistant Manager», «Assistant Retail Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.