Swatch Assistant Store Manager
Swatch — Assistant Store Manager (Conestoga Mall) in Waterloo, Ontario. Lead store operations and sales for the Swatch boutique.
Overview
Swatch is a globally recognised watch brand known for playful design, technical innovation and trend-led collaborations. As part of The Swatch Group, the brand blends art, fashion and technology to create accessible, design-forward timepieces. The retail organisation emphasises customer experience, visual identity and brand storytelling across its boutiques.
Role & Responsibilities
- Support the Store Manager in day-to-day operations of the Conestoga Mall boutique, ensuring brand standards and visual merchandising are consistently delivered.
- Drive sales performance by coaching and motivating the sales team, monitoring KPIs and executing promotional initiatives.
- Deliver exceptional client service, including clienteling, after-sales follow-up and complaint resolution to cultivate loyalty.
- Oversee inventory control, stock replenishment and receive shipments; conduct regular stock counts and assist with shrinkage prevention.
- Manage staff scheduling, training and performance feedback to maintain optimal coverage and a high-performing team.
- Operate point-of-sale procedures, handle cash and transactions with accuracy and maintain daily sales and cash reports.
- Ensure compliance with loss-prevention policies, health & safety regulations and company operational procedures.
Qualifications
- Minimum 2 years of supervisory experience in retail, preferably in watches, jewellery or luxury fashion.
- Proven ability to meet and exceed sales targets through coaching and operational discipline.
- Strong leadership and people-management skills with experience in staff scheduling and performance management.
- Excellent interpersonal and communication skills; confident in clientelling and conflict resolution.
- Legal right to work in Canada and flexibility to work retail hours including evenings, weekends and holidays.
Skills
Experience
At least 2 years in a supervisory or assistant management role within retail, ideally with experience in watches, jewellery or luxury/apparel boutiques and a track record of achieving sales targets.
Education
High school diploma required; post-secondary education in business, retail management or a related field is preferred.
Workplace
This position is based in Waterloo, Ontario, Canada, within easy reach of Toronto. Cerulean lists 2 open roles in Waterloo. The broader Ontario area accounts for 79 active listings on Cerulean, 3 of which are new. In Canada as a whole, Cerulean currently features 210 open positions, with 5 posted this week.
Culture
Swatch cultivates a creative, design-led retail culture that values individuality, innovation and approachable style. The workplace balances fast-paced retail professionalism with a youthful, collaborative spirit focused on delivering memorable customer experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.