Swatch Assistant Store Manager

Overview

Swatch is a globally recognised watch brand known for accessible design, playful creativity and trend-setting collections. As part of The Swatch Group, the brand combines art, fashion and technology with a broad international retail network and a focus on design-driven product development and customer experience.

Role & Responsibilities

• Support the Store Manager in delivering sales targets and operational KPIs for the Robson Street location.
• Lead, coach and motivate the sales team to provide exceptional, brand-consistent client service and to maximise conversion and average transaction value.
• Manage daily store operations including staff scheduling, opening/closing procedures, cash handling and point-of-sale reconciliation.
• Oversee merchandise presentation and local implementation of visual standards and promotional directives.
• Conduct inventory controls, assist with stock replenishment and coordinate with regional operations to minimise shrinkage.
• Ensure compliance with company policies, loss-prevention protocols and health & safety requirements.
• Resolve client issues and complex service requests while protecting brand reputation and building long-term client relationships.
• Train new hires on product knowledge, sales techniques and store procedures; participate in performance reviews and talent development.

Qualifications

• Minimum 2 years' experience in a supervisory or assistant manager role within retail, preferably watches, jewellery or fashion.
• Proven track record of meeting or exceeding sales targets and managing a small sales team.
• Strong customer-service orientation with the ability to handle escalations and preserve client loyalty.
• Competence in cash handling and basic financial reconciliation procedures.
• Flexibility to work retail hours, including evenings, weekends and peak holiday periods.
• Post-secondary education in business or retail management preferred; high-school diploma required. Bilingualism (English/French) or additional language skills are an asset.

Skills

Experience

At least 2 years of supervisory experience in a retail environment with responsibility for a team and operational duties; experience in watches, jewellery or luxury retail is preferred.

Education

High-school diploma required; post-secondary diploma or certificate in business, retail management or a related field preferred.

Workplace

Culture

Swatch cultivates a playful, design-led culture that values creativity, innovation and accessibility. The retail environment is fast-paced and customer-focused, with emphasis on teamwork, visual expression and delivering memorable client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.