Swatch Assistant Store Manager

About Swatch

Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.

Swatch seeks an Assistant Store Manager for its Fairview Mall location in Toronto. Reporting to the Store Manager, this role encompasses comprehensive store operations management, sales team motivation and coaching, and operational excellence. The successful candidate will drive sales through exceptional customer service delivery, mentor retail personnel, oversee inventory control, and uphold Swatch's brand standards while embodying the brand's core competencies of customer focus, drive for results, creativity, problem-solving, humility, integrity, and team-building.

Role & Responsibilities

• Coach sales team to enhance customer experiences and achieve sales targets whilst ensuring comprehensive product knowledge and performance monitoring
• Manage store efficiency, inventory control, and resolution of discrepancies in accordance with company procedures
• Support recruitment, development, and disciplinary processes; contribute to staff evaluations and individual development plans
• Maintain store presentation standards and visual merchandising consistency with brand guidelines
• Uphold workplace safety protocols and serve as a role model for company policies and procedures
• Oversee cash management and POS system operations with appropriate accuracy and focus

Qualifications

• At least 3 years retail leadership experience, preferably in fashion and/or accessories
• Intermediate computer skills with working knowledge of MS Office
• Experience working with POS systems
• Strong communication skills (verbal and written) with demonstrated relationship-building ability
• Effective leadership skills to mentor and motivate retail teams
• Ability to maintain flexible availability for opening and closing shifts, weekends, and holidays

Skills

Experience

Minimum 3 years of retail leadership experience, preferably within the fashion and/or accessories sector. Demonstrated ability to manage store operations, lead sales teams, and drive performance in a fast-paced retail environment.

Education

No specific educational qualification mandated; however, secondary education or equivalent is typically expected for a management-level retail position.

Workplace

Compensation

The base compensation for this position ranges from CAD 44,000 to CAD 48,000 per annum.

Benefits

Paid vacations, paid sick days, health benefits including dental and vision coverage, life insurance, RRSP contributions with company match, company discount on Swatch products, and monthly performance bonus.

Culture

Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.