- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- €28,000–33,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 26, 2026
About Swatch
Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.
Swatch is seeking an Assistant Store Manager for a Corporate Store in the Rome area to support the Store Manager in leading the team, delivering excellent customer service and maximizing commercial performance. The role includes sales, store operations, inventory, visual merchandising, team training and scheduling, and administrative compliance; compensation is €28,000–€33,000 gross annual salary under the Terziario, Distribuzione, Servizi C.C.N.L., based on experience and skills.
Role & Responsibilities
- Support the Store Manager in leading and coordinating store staff and activities.
- Contribute to maximizing commercial potential in line with company strategy and represent Swatch’s values and culture.
- Guide customers throughout the sales experience, delivering excellent service, identifying opportunities, developing solutions, and setting an active example for staff in resolving similar challenges.
- Provide after-sales technical assistance for products and ensure the correct application of the warranty.
- Achieve or exceed sales targets.
- Monitor the store’s quantitative and qualitative key performance indicators (KPIs).
- Work proactively with the Store Manager to ensure the store has the resources needed to achieve and exceed performance targets.
- Supervise the team and ensure ongoing training in accordance with the Store Manager’s guidelines.
- Prepare the daily activity schedule, including staff scheduling.
- Manage cash-operation security, including payment procedures, tax-free transactions, till opening and closing using dedicated software, and bank deposits.
- Maintain excellent visual merchandising standards in line with assigned guidelines.
- Proactively assess inventory and stock needs to ensure the appropriate product assortment.
- Work cross-functionally with key departments to ensure efficient use of store space and maintain it to excellent standards.
- Oversee analysis and control of warehouse products and reporting.
- Ensure compliance with administrative and accounting processes.
- In agreement with the Store Manager, ensure excellence in store activities with a sustained focus on the customer.
- Foster an inclusive, engaging, and inspiring work environment.
- Remain curious and open to identifying new external talent for the team.
Qualifications
- Previous experience in a similar role in a structured retail company operating with a high level of customer service and consultation.
- Excellent communication skills.
- Planning and organizational skills.
- Results orientation and excellent analytical ability.
- In-depth knowledge of customer experience in the retail sector.
- Strong experience working with and achieving KPIs and sales targets.
- Ability to set priorities, work dynamically and flexibly, and communicate effectively.
- Ability to manage complexity and operate in a multitasking environment.
- Excellent use of feedback to support team members’ growth and skills development.
- Proactivity, problem-solving ability, teamwork with a proactive and positive attitude, and strong attention to detail.
- Initiative, dynamism, and enthusiasm.
- Excellent spoken and written English.
- Advanced knowledge of MS Office, particularly Excel.
Skills
Experience
Previous experience in a similar role in a structured retail company with a high level of customer service and consultation; strong experience working with and achieving KPIs and sales targets.
Workplace
This position is based in Rome, Lazio, Italy.
Compensation
The base compensation for this position ranges from EUR 28,000 to EUR 33,000 per annum.
Culture
Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Retail Manager», «Deputy Store Manager», «Assistant Boutique Manager», «Retail Team Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.