Swatch Assistant Store Manager

About Swatch

Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.

Role & Responsibilities

• Achieve established commercial targets and drive revenue growth
• Welcome, advise, and support clients according to Swatch standards and procedures
• Process transactions in compliance with established protocols
• Maintain merchandise displays in accordance with brand visual standards
• Open and close the store and manage cash register operations
• Conduct weekly bank deposits and cash remittance procedures
• Deliver exceptional after-sales service and perform routine watch repairs
• Ensure compliance with Point of Sale (P.O.S.) manual standards
• Resolve customer disputes with professionalism and discretion
• Maintain store cleanliness and presentation across sales and common areas
• Manage cash register discrepancies and investigate errors
• Conduct rigorous inventory tracking and stock management
• Collaborate with Store Manager on staff scheduling
• Participate in inventory audits and stocktaking operations
• Manage store operations independently during Store Manager's absence
• Unify and inspire the team by embodying Swatch values and leading by example
• Recruit, train, and evaluate team members
• Coach and support staff on an ongoing basis
• Monitor collective and individual key performance indicators and implement corrective actions
• Ensure compliance with labor regulations, internal policies, and health and safety standards

Qualifications

• Commercial or retail-focused training or qualification
• 2–4 years of confirmed experience as an Assistant Manager or equivalent in retail operations
• Demonstrated interest in watchmaking, jewelry, or selective distribution
• Proficiency with Microsoft Office Suite, particularly Excel
• Excellent communication skills and ability to engage with an international clientele
• Strong commercial instinct and genuine managerial aptitude
• Customer service orientation and collaborative spirit
• Reliability and strong sense of responsibility
• Proactivity and self-initiative
• Rigor and organizational capability
• Stress management and prioritization skills

Skills

Experience

2–4 years of confirmed experience in a retail assistant manager or deputy store manager role, ideally within luxury goods, watchmaking, jewelry, or selective distribution.

Education

Commercial or retail-focused training (secondary or tertiary qualification desirable).

Workplace

Culture

Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.