Swatch Assistant Store Manager
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Apr 23, 2026
About Swatch
Swatch is part of The Swatch Group, a Swiss multinational leader in the design, manufacture and global retailing of finished watches. The Swatch Group (Italia) S.p.A. operates corporate stores and boutiques across Italy, supporting brand-led retail environments that combine Swiss watchmaking expertise with dynamic consumer-facing retail operations.
Swatch seeks an Assistant Store Manager in Palermo, Italy to support store operations, lead the retail team and drive sales at the corporate store.
Role & Responsibilities
- Assist the Store Manager in delivering daily store operations, ensuring adherence to Swatch brand standards and operating procedures.
- Drive sales performance and achieve store KPIs through active selling, coaching and motivating the retail team.
- Lead, develop and schedule store staff; oversee onboarding, training and performance management.
- Deliver exceptional client experience and clienteling activities to build loyalty and repeat business.
- Manage inventory control, stock replenishment, receiving, pricing and cycle counts to minimise shrinkage.
- Coordinate visual merchandising and window displays to maintain brand presentation and seasonal campaigns.
- Oversee cash handling, POS transactions and daily banking procedures; ensure compliance with cash controls.
- Prepare operational reports, sales forecasts and contribute to local business planning and loss-prevention initiatives.
- Support opening/closing procedures and assume Store Manager responsibilities in their absence.
Qualifications
- Proven retail supervisory experience, preferably within watches, luxury accessories or premium consumer goods.
- Demonstrated ability to coach, develop and lead a small retail team to meet sales targets.
- Strong commercial acumen with experience managing inventory, sales reporting and basic P&L awareness.
- Excellent interpersonal and customer service skills with a client-focused approach.
- Organisational aptitude for scheduling, store administration and operational compliance.
- High level of personal integrity and attention to detail in cash handling and loss-prevention processes.
- Availability to work retail hours including weekends and public holidays.
Skills
Experience
Several years of experience in retail sales with at least 1–2 years in a supervisory or assistant management position; experience in watches or premium accessories is highly desirable.
Education
High school diploma or equivalent; further education in business, retail management or a related field preferred.
Workplace
The successful candidate will be located in Palermo, Sicily, Italy.
Culture
Swatch Group combines Swiss manufacturing excellence with a vibrant retail culture focused on design, accessibility and experiential customer engagement. The Italian retail organisation emphasises teamwork, hands-on learning and adherence to brand presentation across corporate stores and boutiques.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy Store Manager», «Retail Assistant Manager», «Assistant Boutique Manager», «Store Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.