Swatch Assistant Store Manager

About Swatch

Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.

Role & Responsibilities

• Champion a customer-first culture and deliver memorable customer experiences.
• Lead by example, inspiring the team through exceptional service and product knowledge.
• Support the Store Manager in leading and motivating the team to achieve and exceed sales targets and KPIs.
• Coach team members regularly, identify development opportunities and help them reach their potential.
• Monitor selling skills and provide performance feedback.
• Build meaningful customer relationships and handle escalated concerns confidently.
• Support recruitment, interviews, onboarding and training for new team members.
• Analyse sales and KPI results to identify opportunities for improvement.
• Help maintain exceptional visual merchandising standards that bring Swatch to life.
• Support daily store operations and help ensure the store runs smoothly.
• Assist with reporting, administration and compliance requirements.
• Maintain accurate inventory management and stocktake processes.
• Uphold company policies, procedures and Swatch brand standards.

Qualifications

• Previous experience in an Assistant Store Manager, Supervisor or retail leadership role.
• Strong sales skills and the ability to motivate and inspire others to achieve targets.
• A genuine passion for delivering exceptional customer experiences.
• Strong coaching and people development skills.
• Excellent verbal and written communication skills.
• Strong organisational, time management and problem-solving skills.
• Computer literacy, including Word, Excel and PowerPoint.
• Enthusiasm, self-motivation and confidence to lead by example.

Skills

Culture

Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.