- Employment
- Contract
- Seniority
- Manager
- Department
- Wholesale, Commercial & B2B Sales
- Industry
- High Jewelry
- Posted
- Nov 9, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
Swarovski is seeking a Wholesale Account Manager to manage existing wholesale relationships and develop new business, with an 80% focus on existing accounts and 20% on new business. The role covers account growth, forecasting, commercial performance and customer success, and is a 12-month maternity cover.
Role & Responsibilities
- Maintain relationships with existing wholesale accounts, which represent 80% of the role, and identify opportunities for new business development, representing 20%.
- Maintain ongoing dialogue with multi-chain retailers, online retailers and independent retailers; engage key decision-makers, understand customers’ business goals, build long-term relationships and make customers advocates of Swarovski’s offering.
- Support customers through delivery and implementation processes, conduct effective success reviews and carry out regular national store visits.
- Take accountability for revenue growth, budgets, forecast accuracy and new business conversions, applying commercial thinking to margins and pricing.
- Anticipate risks, identify opportunities and develop innovative solutions to help accounts achieve strategic business objectives.
- Identify new business opportunities and customers aligned with the wholesale strategy to maintain a full pipeline.
- Assess the potential value of new and existing accounts and systematically convert that potential into sales.
Qualifications
- At least 5 years’ experience in a similar role; ideally within jewellery and accessories.
- Exceptional communication skills, with the ability to persuade and influence.
- Excellent negotiation and relationship management skills.
- Ideally based in London or within commuting distance of the London area.
- Commercial awareness and the ability to think outside the box.
- Willingness to travel.
- Proactive, energetic and hands-on working attitude.
- Working knowledge of Excel; previous experience with SAP is an advantage.
Skills
Experience
At least 5 years in a similar role, ideally within jewellery and accessories.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Enhanced annual holiday entitlement; one Wellbeing Day and one paid Volunteering Day each year; monthly Half Day Friday; hybrid working; company pension; 60% staff discount on Swarovski Crystal products (home and jewellery); 30% staff discount on Swarovski Created Diamonds; food and refreshments allowance; staff referral bonus of up to £250; Jubilee Awards for service milestones; annual achievement awards; Season Ticket Loan; access to The Retail Trust Employee Assistance Programme, including 24/7 access to a Virtual GP service; access to an online benefits platform with retail, hospitality and entertainment discounts (UK only).
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.