About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
The VIP Lounge Specialist creates memorable customer experiences across Swarovski’s VIP Lounge, museum, store, and visitor attractions, builds a loyal customer portfolio, identifies customer preferences, and presents products with styling advice. This is a full-time role in Wattens, with work every other weekend compensated by applicable supplements. The gross monthly salary under the collective agreement is €2,362 for full-time employment; actual compensation packages reflect market rates, qualifications, and experience.
Role & Responsibilities
- Build an emotional connection with customers and deliver an engaging experience in the exclusive VIP Lounge, museum, store, and indoor and outdoor visitor attractions.
- Develop a loyal customer portfolio of existing and new customers.
- Identify customers’ wishes and offer inspiring styling tips.
- Present products and ensure their impeccable staging.
Qualifications
- A strong sense of fashion and genuine passion for the brand and its products.
- Experience with or enthusiasm for accessible luxury brands in fashion, cosmetics, or lifestyle.
- High motivation and a clear customer focus.
- A warm, engaging manner and the ability to build trusting relationships with customers and colleagues.
- Very good German and English; additional languages are an advantage.
- Willingness to work every other weekend, with the relevant supplements.
Skills
Workplace
This position is based in Wattens, Tyrol, Austria, within easy reach of Innsbruck.
Explore jobs in Austria.
Compensation
The base compensation for this position is EUR 2,362 per month.
Benefits
Performance recognition awards; exclusive employee discounts on Swarovski products; free access to the global Employee Assistance Program (EAP), including professional advice and coaching on mental, physical, and emotional health, leadership matters, and financial and legal issues; comprehensive product and personal development training; career development opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «VIP Lounge Host», «VIP Guest Experience Specialist», «VIP Client Experience Advisor», «VIP Lounge Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.