- Employment
- Full-Time
- Seniority
- Manager
- Department
- Human Resources, People & Culture
- Industry
- High Jewelry
- Posted
- Nov 5, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
Swarovski is seeking a Training Manager in Gurugram to implement and manage market and regional training operations, develop teams, and drive customer relationships, sales and service excellence across customer-facing channels. The role supports global and market-specific initiatives, delivers and evaluates training, and leads onboarding and coaching across Retail, B2B and B2C Client Services. Full-time.
Role & Responsibilities
- Support the Head of Training in implementing global and market-specific training initiatives.
- Organize, manage, deliver and record timely instructor-led training on brand, product, service and sales, clienteling, styling, specialist skills, soft skills and management development for Retail, B2B and B2C Client Services.
- Lead a coaching culture by observing customer interactions, identifying development opportunities, supporting Managers in creating individual coaching plans, and using Voice of Customer and Service Audit results to improve service and sales performance.
- Oversee consistent onboarding for all new starters in coordination with Managers and in-store Coaches, and follow up regularly to assess training quality and impact and ensure learning is sustained and embedded.
- Work cross-functionally with District Managers and Area Managers to deliver training, share feedback and highlight potential talent.
- Act as a brand advocate and role model by demonstrating brand standards, ensuring Swarovski policies and procedures are implemented, and undertaking additional responsibilities and projects as requested.
Qualifications
- Bachelor’s degree in a related field.
- Minimum 3 years’ experience in a similar role within a fashion and retail environment.
- Ability to build and maintain productive, cohesive relationships with peers and cross-functional teams.
- Very good influencing skills to align stakeholders and secure their support during implementation.
- A clear career-development vision and strong ambition are a plus.
- Willingness to travel frequently.
Skills
Experience
Minimum 3 years in a similar role within a fashion and retail environment.
Education
Bachelor’s degree in a related field.
Workplace
This position is based in Gurugram, Haryana, India, within easy reach of Delhi.
Explore jobs in India.
Benefits
Learning and career development programs; global employee assistance program covering mental, physical and emotional health, managerial support, and financial and legal matters; exclusive employee discounts on Swarovski products.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.