- Location
- Thionville Grand Est France
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 9, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
The Store Manager represents Swarovski, leads and develops the boutique team, builds customer relationships, and drives sales while overseeing inventory, cash management, and compliance. The role is full-time and permanent, based in Thionville.
Role & Responsibilities
- Represent Swarovski and deliver exceptional customer service and brand experiences.
- Lead, motivate, and onboard team members to optimize performance.
- Build strong customer relationships and promote loyalty programmes.
- Manage recruitment, talent development, and employee relations.
- Set and manage individual and team objectives, proactively evaluating performance.
- Drive sales and support monthly plans and objectives.
- Oversee store operations, including inventory, cash management, and compliance.
Qualifications
- At least 3 years of experience in a multicultural retail environment in luxury fashion, cosmetics, or lifestyle brands.
- Excellent customer relations skills and proficiency with digital tools.
- Experience managing a team.
- Positive, challenge-oriented mindset, with the ability to build trusting relationships and empower the team.
- Curiosity, empathy, and results orientation.
- Fluency in English.
Skills
Experience
At least 3 years in a multicultural retail environment in luxury fashion, cosmetics, or lifestyle brands; team management experience.
Workplace
The successful candidate will be located in Thionville, Grand Est, France.
Explore jobs in Grand Est or in France.
Benefits
Recognition for achievements; exclusive employee discounts on Swarovski products; one paid volunteering day; global support programme covering mental, physical, and emotional health, management support, and financial and legal advice; comprehensive training in products, personal skills, and leadership; career development opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.