- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 11, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
The Swarovski Store Manager leads and develops the boutique team, drives sales and client loyalty, oversees store operations, and manages talent and performance. The role is full-time in Querétaro, Mexico.
Role & Responsibilities
- Lead, motivate and develop the team to achieve sales targets and deliver exceptional service.
- Build strong customer relationships and promote loyalty programmes.
- Recruit, onboard and support talent, ensuring succession plans are in place.
- Set and manage individual and team objectives, proactively assessing performance.
- Oversee store operations, including inventory, cash management, loss prevention and compliance.
Qualifications
- More than 3 years of experience in a multicultural retail environment, preferably with luxury fashion, cosmetics or lifestyle brands.
- Excellent leadership, coaching and team development skills.
- Digital competence and strong operational knowledge.
- A charismatic, winning personality with the ability to build trusting relationships easily and empower others.
- Customer orientation, curiosity, empathy and a results-focused approach, with commercial acumen and a team spirit.
Skills
Experience
More than 3 years in a multicultural retail environment; luxury fashion, cosmetics or lifestyle brands preferred.
Workplace
This position is based in Querétaro, Querétaro, Mexico.
Explore jobs in Mexico.
Benefits
Recognition awards; major medical insurance; life insurance; savings fund; vacation premium; commissions in addition to base salary; exclusive employee discounts on Swarovski products; paid volunteer leave; global employee assistance programme covering mental, physical and emotional health, management support, and financial and legal matters; professional development opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.