- Location
- Nantes Pays de la Loire France
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
The Store Manager represents Swarovski, leads and develops the boutique team, builds client relationships, drives sales, and oversees store operations and compliance. This is a permanent, full-time role at Galeries Lafayette Nantes, with career development opportunities.
Role & Responsibilities
- Represent Swarovski and deliver exceptional customer service and brand experiences.
- Lead, motivate, and onboard team members to optimise performance.
- Build strong client relationships and promote loyalty programmes.
- Manage recruitment, talent development, and employee relations.
- Set and manage individual and team objectives, proactively evaluating performance.
- Drive sales and support monthly plans and objectives.
- Oversee boutique operations, including stock and cash management and compliance.
Qualifications
- At least 3 years of experience in a multicultural retail environment in luxury fashion, cosmetics, or lifestyle brands.
- Excellent client relationship skills and proficiency with digital tools.
- Team management experience.
- Positive, challenge-seeking mindset, with the ability to build trusting relationships and empower a team.
- Curiosity, empathy, and results orientation.
- Fluent English.
Skills
Experience
At least 3 years in a multicultural retail environment in luxury fashion, cosmetics, or lifestyle brands; team management experience.
Workplace
The successful candidate will be located in Nantes, Pays de la Loire, France.
Explore jobs in Pays de la Loire or in France.
Benefits
Recognition for achievements; exclusive employee discounts on Swarovski products; one paid volunteer day; a global support programme covering mental, physical, and emotional health, managerial support, and financial and legal advice; comprehensive product, personal-skills, and leadership training; career development opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Retail Store Manager», «Store Operations Manager», «Retail Team Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.