- Location
- Mumbai Maharashtra India
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
The Store Manager leads the team to achieve sales goals, deliver outstanding service, develop customer loyalty, and oversee store operations and compliance at Swarovski’s Jio World Drive location in Mumbai. The role calls for at least 6 years of multicultural retail experience, including 3–4 years in leadership and coaching.
Role & Responsibilities
- Lead, motivate, and develop the team to achieve sales goals and deliver outstanding service.
- Build strong customer relationships and promote loyalty programs.
- Recruit, onboard, and coach talent, securing succession plans.
- Set and manage individual and team targets, proactively assessing performance.
- Oversee store operations, including inventory, cash handling, loss prevention, and compliance.
- Ensure implementation of all Swarovski policies, procedures, and standards.
Qualifications
- At least 6 years of experience in a multicultural retail environment within luxury fashion, cosmetics, or lifestyle brands.
- 3–4 years of leadership and coaching experience.
- Excellent leadership, coaching, and team development skills.
- Digital proficiency and strong operational know-how.
- A personable manner that establishes trusting relationships and empowers others.
- Customer-focused, curious, empathetic, and results-driven team player with a commercial mindset.
- English skills.
Skills
Experience
At least 6 years in a multicultural retail environment within luxury fashion, cosmetics, or lifestyle brands, including 3–4 years of leadership and coaching experience.
Workplace
The successful candidate will be located in Mumbai, Maharashtra, India.
Explore jobs in India.
Benefits
Recognition awards; exclusive employee discounts on Swarovski products; paid volunteering leave; a global employee assistance program supporting mental, physical, and emotional health, managerial support, and financial and legal matters; product, personal, and leadership skills training; career development opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.