- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
Swarovski seeks a Store Manager for ECI Preciados in Madrid to lead and develop the team, drive sales and service, build customer loyalty, and oversee store operations and compliance. The role is full-time and permanent, with responsibility for recruitment, performance management, and implementation of Swarovski standards.
Role & Responsibilities
- Lead, motivate, and develop the team to achieve sales goals and deliver outstanding service.
- Build strong customer relationships and promote loyalty programs.
- Recruit, onboard, and coach talent, while securing succession plans.
- Set and manage individual and team targets, proactively assessing performance.
- Oversee store operations, including inventory, cash handling, loss prevention, and compliance.
- Ensure the implementation of all Swarovski policies, procedures, and standards.
Qualifications
- Excellent leadership, coaching, and team development skills.
- Digital proficiency and strong operational know-how.
- A personable approach that builds trusting relationships and empowers others.
- Customer-focused, curious, empathetic, and results-driven team player with a commercial mindset.
- English skills.
Skills
Experience
5+ years of experience in a multicultural retail environment in luxury fashion, cosmetics, or lifestyle brands.
Workplace
The successful candidate will be located in Madrid, Madrid, Spain.
Benefits
Recognition awards; exclusive employee discounts on Swarovski products; paid volunteering leave; a global employee assistance program covering mental, physical, and emotional health, managerial support, and financial and legal matters; product, personal, and leadership skills training; career development opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Store Director», «Retail Branch Manager», «Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.