- Location
- Landquart Grisons Switzerland
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
The Swarovski Store Manager leads, develops and coaches the team, builds client relationships, oversees store operations and drives sales performance at the Fashion Outlet in Landquart. The role includes recruitment, performance management and responsibility for inventory, cash management, loss prevention and compliance.
Role & Responsibilities
- Lead, motivate and develop the team to achieve sales targets and deliver first-class service.
- Build strong client relationships and actively promote loyalty programmes.
- Recruit, onboard and coach talent to ensure succession plans are in place.
- Set individual and team goals and proactively assess performance.
- Ensure smooth store operations, including inventory, cash management, loss prevention and compliance.
Qualifications
- At least 3 years of experience in a multicultural retail environment, in luxury fashion, cosmetics or lifestyle brands.
- Excellent leadership, coaching and team development skills.
- Digital proficiency and strong operational expertise.
- A personable character, able to build trusting relationships easily and motivate others.
- Customer-oriented, curious, empathetic and results-driven, with a strong commercial mindset and a team-player attitude.
- English language skills.
Skills
Experience
At least 3 years in a multicultural retail environment, in luxury fashion, cosmetics or lifestyle brands.
Workplace
This position is based in Landquart, Grisons, Switzerland, within easy reach of Zurich.
Explore jobs in Grisons or in Switzerland.
Benefits
Recognition awards; exclusive employee discounts on Swarovski products; paid time for volunteering; free access to the global Employee Assistance Program (EAP); professional advice and coaching on mental, physical and emotional health, leadership, financial and legal matters; comprehensive product, personal development and leadership training; career development opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Boutique Manager», «Retail Manager», «Shop Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.