- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
The Store Manager leads and develops a retail team, delivers exceptional client experiences and drives commercial results while overseeing store operations. The role is full-time in Kowloon, Hong Kong, and requires at least 3 years of multicultural retail experience with luxury fashion, beauty or lifestyle brands.
Role & Responsibilities
- Lead, motivate and develop the team to achieve sales targets and deliver outstanding service.
- Build strong client relationships and promote the loyalty programme.
- Recruit, train and coach talent, ensuring succession planning.
- Set and manage individual and team goals, proactively assessing performance.
- Oversee store operations, including inventory management, cash handling, loss prevention and compliance.
Qualifications
- At least 3 years of experience in a multicultural retail environment serving luxury fashion, beauty or lifestyle brands.
- Exceptional leadership, coaching and team-development skills.
- Proficiency with digital tools and a solid understanding of operations.
- Ability to build trust easily and inspire teams.
- Customer-focused, curious, empathetic and results-oriented team player with commercial acumen.
- English proficiency.
Skills
Experience
At least 3 years in a multicultural retail environment serving luxury fashion, beauty or lifestyle brands.
Workplace
This position is based in Kowloon, Kowloon, Hong Kong, within easy reach of Hong Kong.
Explore jobs in Hong Kong.
Benefits
Achievement-recognition programme; exclusive employee discount on Swarovski products; paid volunteer leave; global employee assistance programme covering mental, physical and emotional wellbeing, management support, and financial and legal matters; comprehensive product, personal and leadership-skills training; career-development opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Boutique Manager», «Shop Manager», «Retail Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.