- Employment
- Contract
- Seniority
- Manager
- Compensation
- $60,390–75,485/year
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
Swarovski is seeking a Store Manager for an 18-month contract in Hamilton, Canada. The role leads and develops a team, builds customer loyalty, and drives service and sales performance; annual pay is CAD 60,390–75,485, with eligibility to participate in a sales incentive bonus program.
Role & Responsibilities
- Deliver an exceptional customer experience in every interaction, striving for excellence and going beyond expectations.
- Build a loyal portfolio of existing and new customers.
- Recruit, lead and develop a team with a growth mindset, passion and enthusiasm.
- Exceed personal and team service and sales targets.
- Drive new and ongoing service and sales opportunities, contributing directly to business growth and success.
Qualifications
- Experience working in a multicultural retail environment.
- Experience in luxury, fashion, cosmetics or lifestyle brands.
- Excellent, proven leadership and coaching skills.
- Digital proficiency.
- Ability to establish trusting relationships with customers, teams and stakeholders.
- English skills.
Skills
Experience
At least 3 years of experience in a multicultural retail environment.
Workplace
The successful candidate will be located in Hamilton, Ontario, Canada, with easy access to Toronto.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 60,390 to CAD 75,485 per annum.
Benefits
Swarovski product discounts; Employee Assistance Program; volunteering leave; learning and development programs; eligibility to participate in a sales incentive bonus pay program.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Retail Manager», «Store Leader», «Retail Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.