- Location
- Benito Juárez Ciudad de México Mexico
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 10, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
The Store Manager leads and develops the boutique team, delivers exceptional customer experiences and drives commercial performance at Swarovski’s Liverpool Insurgentes location in Benito Juárez. The role oversees sales objectives, talent and succession planning, customer loyalty and store operations, and offers base salary plus commissions.
Role & Responsibilities
- Lead, motivate and develop the team to achieve sales targets and deliver exceptional service.
- Build strong customer relationships and promote loyalty programmes.
- Select, onboard and support talent, ensuring succession plans are in place.
- Set and manage individual and team objectives, proactively evaluating performance.
- Oversee store operations, including inventory, cash management, loss prevention and compliance.
Qualifications
- More than 3 years of experience in a multicultural retail environment, preferably with luxury fashion, cosmetics or lifestyle brands.
- Excellent leadership, coaching and team development skills.
- Digital competence and strong operational knowledge.
- A charismatic, winning personality, able to build trusting relationships easily and empower others.
- Customer orientation, curiosity, empathy and a results-focused approach, with commercial acumen and a team spirit.
Skills
Experience
More than 3 years in a multicultural retail environment, preferably with luxury fashion, cosmetics or lifestyle brands.
Workplace
This position is based in Benito Juárez, Ciudad de México, Mexico, within easy reach of Mexico City.
Explore jobs in Mexico.
Benefits
Recognition awards; major medical and life insurance; savings fund; vacation premium; commissions; exclusive employee discounts on Swarovski products; paid volunteering leave; a global employee assistance programme offering mental, physical and emotional health support, management support, and financial and legal assistance; professional development opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.