- Location
- Bandar Bayan Baru Penang Malaysia
- Employment
- Full-Time
- Seniority
- Senior
- Department
- IT & Technology Systems
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
Swarovski is seeking a Senior Application Support Engineer to own technical operations for its Retail Planning & Merchandising service, including Aptean, SQL Server and integrated enterprise systems. The role covers application support, troubleshooting, platform changes, automation and service improvement; it is full-time and offers hybrid and flexible work options.
Role & Responsibilities
- Own the end-to-end technical health, availability and operational readiness of the Retail Planning & Merchandising service, currently supporting the Retail Planning solution from Aptean.
- Troubleshoot SQL Server databases and Analysis Services, including connectivity, permissions, processing and performance.
- Read, write, maintain and troubleshoot SQL Server stored procedures, views, functions and data-processing logic.
- Monitor and recover daily and weekly jobs using Windows Task Scheduler, Splunk, logs and alerts.
- Provide first- and second-level support, root-cause analysis and vendor escalation for critical or recurring incidents.
- Support MFP/OTB, Allocation, Forecasting, Replenishment, Assortment Planning, Events and user administration, while building sound process knowledge.
- Write technical specifications or coordinate with the software vendor on business change requests.
- Trace and resolve data-flow issues across connected systems, including SAP ERP, SAP BW, SAP IBP, GCP and Anaplan.
- Coordinate upgrades, releases, testing, system copies, housekeeping and data-purge activities.
- Maintain technical documentation, monitoring, recovery procedures and reusable support knowledge.
- Drive automation, performance optimization, data quality and continuous service improvement.
- Remain flexible in assessing, implementing and rolling out new planning platforms.
Qualifications
- Degree in computer science, information technology, software engineering, business informatics or a comparable qualification.
- At least 7 years in enterprise application or data-platform engineering, including strong hands-on SQL Server experience and support of business-critical integrated services.
- Solid experience in SQL Server administration, T-SQL development, stored procedures, views, functions, indexing and performance tuning.
- Strong knowledge of SQL Server Analysis Services (SSAS), Windows Server environments and batch-processing operations.
- Experience monitoring and supporting enterprise applications using tools such as Splunk, scheduling platforms, logs and alerting systems.
- Excellent communication skills and ability to work independently while managing multiple priorities in a fast-paced environment.
- Proactive mindset with a continuous-improvement focus on automation, operational excellence and service quality.
- Strong analytical and problem-solving skills, including the ability to troubleshoot complex technical and data-related issues.
Skills
Experience
At least 7 years in enterprise application or data-platform engineering, including strong hands-on SQL Server experience and support of business-critical integrated services.
Education
Degree in computer science, information technology, software engineering, business informatics or a comparable qualification.
Workplace
This position is based in Bandar Bayan Baru, Penang, Malaysia, within easy reach of George Town.
Explore jobs in Malaysia.
Benefits
Learning and career development programs; global employee assistance program covering mental, physical and emotional health, managerial support, and financial and legal matters; hybrid and flexible work options; paid volunteering leave; exclusive employee discounts on Swarovski products.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Application Support Specialist», «Senior Enterprise Applications Engineer», «Senior Business Systems Support Engineer», «Senior Application Operations Engineer», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.