- Location
- Monterrey Nuevo León Mexico
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
The Sales Promoter presents and sells Swarovski products in line with corporate strategies and policies, delivers excellent customer service, builds customer satisfaction and loyalty, meets sales targets, develops commercial KPIs, and uses digital tools to enhance the customer experience. The role requires at least 1 year of sales experience, completed high school education or a sales-related technical qualification, and proven customer service skills.
Role & Responsibilities
- Present and sell Swarovski products in accordance with corporate strategies, guidelines, processes, and policies, working toward quantitative and qualitative objectives.
- Deliver excellent customer service by presenting products in line with corporate guidelines and creating a memorable customer experience.
- Implement sales techniques that generate customer satisfaction and loyalty, and meet daily targets.
- Achieve sales objectives and understand and develop commercial KPIs to meet targets.
- Stay up to date on Swarovski products and use digital tools to enhance the customer experience.
Qualifications
- Passion for fashion, luxury, or lifestyle brands.
- At least 1 year of sales experience.
- Completed high school education or a technical qualification related to sales.
- Proven customer service skills and an engaging personality that inspires trust.
- Curiosity, empathy, a results-oriented approach, commercial mindset, and team spirit.
- Digital proficiency and comfort using retail technology.
- Confidence expressing individuality and contributing creative ideas to the team.
Skills
Experience
At least 1 year of sales experience.
Education
Completed high school education or a technical qualification related to sales.
Workplace
The successful candidate will be located in Monterrey, Nuevo León, Mexico.
Explore jobs in Mexico.
Benefits
Recognition awards; major medical expense insurance; life insurance; savings fund; vacation premium; employee discounts on Swarovski products; paid volunteer leave; global employee assistance program offering mental, physical, and emotional health support, management support, and financial and legal assistance. Base salary plus commissions.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Sales Advisor», «Retail Sales Consultant», «Product Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.