- Location
- Iztapalapa Ciudad de México Mexico
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
The Sales Promoter presents and sells Swarovski products, delivers customer service, builds client loyalty, meets sales targets, develops commercial KPIs, and uses digital tools to enhance the customer experience. The role requires at least 1 year of sales experience and completed high school or a related technical qualification; base salary plus commissions is offered.
Role & Responsibilities
- Present and sell Swarovski products in accordance with corporate strategies, guidelines, processes, and policies, pursuing quantitative and qualitative targets.
- Deliver excellent customer service and present products in line with corporate guidelines to create a memorable customer experience.
- Follow up with customers and apply sales techniques that foster satisfaction and loyalty while meeting daily targets.
- Achieve sales objectives and understand and develop commercial KPIs to meet targets.
- Stay up to date on brand products and use digital tools to enhance the customer experience.
Qualifications
- Passion for fashion, luxury, or lifestyle brands.
- At least 1 year of sales experience.
- Completed high school or a technical qualification related to sales.
- Proven customer-service skills and an engaging personality that builds trust.
- Curiosity, empathy, results orientation, commercial mindset, and team spirit.
- Digital proficiency and comfort using retail technology.
- Confidence expressing individuality and contributing creative ideas to the team.
Skills
Experience
At least 1 year of sales experience.
Education
Completed high school or a technical qualification related to sales.
Workplace
This position is based in Iztapalapa, Ciudad de México, Mexico, within easy reach of Mexico City.
Explore jobs in Mexico.
Benefits
Recognition awards; major medical expense insurance; life insurance; savings fund; vacation premium; sales commissions; exclusive employee discounts on Swarovski products; paid volunteering leave; and a global employee assistance program offering mental, physical, and emotional health support, management support, and financial and legal assistance.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Sales Advisor», «Client Advisor», «Retail Sales Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.