- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 5, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
The Sales Consultant delivers exceptional service and memorable Swarovski experiences through product storytelling, client relationship-building and sales performance, while helping maintain a welcoming store environment. The role is full-time, 40 hours per week, and offers an annual gross base salary of €25,000–€27,000 for full-time employment, plus an incentive plan; part-time pay is prorated to working hours.
Role & Responsibilities
- Deliver excellent customer service and create emotional connections through storytelling.
- Build trusted, lasting relationships with customers and promote loyalty programmes.
- Meet individual and team sales targets and take responsibility for results.
- Collaborate with the team to maintain a welcoming, well-organized store environment.
- Stay up to date on new products and use digital tools to enrich the customer experience.
Qualifications
- Passion for fashion, luxury or lifestyle brands.
- Experience in a multicultural retail environment.
- Strong, proven customer service skills and a confident personality that inspires trust.
- Curiosity, empathy, results orientation, teamwork and a commercial mindset.
- Digital confidence and comfort with technology used in retail.
- Comfort expressing one’s personality and bringing creative ideas to the team.
Skills
Experience
Experience in a multicultural retail environment.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Benefits
Success recognition; exclusive employee discounts on Swarovski products; paid volunteer leave; a global employee assistance programme covering mental, physical and emotional health, management support, and financial and legal matters; comprehensive product and personal development training; career growth opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Sales Associate», «Client Advisor», «Style Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.