- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
The Sales Consultant delivers exceptional service through brand storytelling, builds lasting customer relationships, and meets individual and team sales targets while contributing to an organised, welcoming store. The role calls for multicultural retail experience, strong customer service, digital proficiency and a passion for fashion, luxury or lifestyle brands; it is full-time.
Role & Responsibilities
- Deliver exceptional customer service through brand storytelling and emotional connection.
- Build trusting, lasting relationships with customers and promote the loyalty programme.
- Meet individual and team sales targets and take accountability for sales results.
- Work collaboratively to create a welcoming, well-organised store environment.
- Keep brand and product knowledge current and use digital tools to enhance the customer experience.
Qualifications
- Passion for fashion, luxury or lifestyle brands.
- Experience in a multicultural retail environment.
- Demonstrated excellence in customer service and the ability to build trust.
- Commercial mindset; curiosity, empathy and a results-oriented approach to teamwork.
- Digital proficiency and confidence using retail technology.
- Confidence in expressing individuality and contributing creative ideas to the team.
Skills
Workplace
The successful candidate will be located in Kowloon, Kowloon, Hong Kong, with easy access to Hong Kong.
Explore jobs in Hong Kong.
Benefits
Year-end remuneration; medical insurance; recognition programme; exclusive employee discounts on Swarovski products; paid volunteering leave; global employee assistance programme covering mental, physical and emotional wellbeing, management support, and financial and legal matters; comprehensive product and personal development training; career development opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Sales Associate», «Customer Experience Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.