- Location
- Dortmund North Rhine-Westphalia Germany
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
The Sales Consultant delivers exceptional customer service, creates memorable brand experiences and meets individual and team sales targets at Swarovski’s Thier Galerie store in Dortmund. This is a part-time role of 20 hours.
Role & Responsibilities
- Deliver outstanding customer service and create emotional connections through storytelling.
- Build trust and long-term customer relationships, and promote loyalty programmes.
- Meet individual and team sales targets and take responsibility for results.
- Work with the team to maintain a welcoming, organised store environment.
- Stay informed about products and the brand, and use digital tools to enhance the customer experience.
Qualifications
- Enthusiasm for fashion, luxury or lifestyle brands.
- Experience in a multicultural retail environment.
- Excellent, demonstrable customer service skills and a personable character that inspires trust.
- Curious, empathetic and results-oriented, with a team-player mindset and strong commercial acumen.
- Digitally confident and comfortable with retail technologies.
- Confident in expressing individuality and contributing creative ideas to the team.
Skills
Workplace
This position is based in Dortmund, North Rhine-Westphalia, Germany.
Explore jobs in North Rhine-Westphalia or in Germany.
Benefits
Performance recognition awards; exclusive employee discounts on Swarovski products; paid time for volunteering; free access to the global Employee Assistance Program (EAP); professional counselling and coaching on mental, physical and emotional health, leadership matters, and financial and legal matters; comprehensive product and personal development training; career development opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Sales Associate», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.