- Location
- Rio de Janeiro Rio de Janeiro Brazil
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
Swarovski seeks a Sales Associate for its Leblon store in Rio de Janeiro to deliver exceptional service, build customer loyalty and achieve individual and team sales targets. The role includes maintaining an inspiring store environment, staying informed about products and collections, and using digital tools to enhance customer experiences. Full-time position.
Role & Responsibilities
- Deliver exceptional customer service and create emotional connections through brand storytelling.
- Build trusted, loyal customer relationships and promote the brand's relationship programs.
- Achieve individual and team sales targets and take ownership of results.
- Collaborate with the team to maintain a welcoming, organized and inspiring store environment.
- Stay up to date on products, collections and brand initiatives, using digital tools to enhance the customer experience.
- Opportunities are available in stores across different regions of Brazil.
Qualifications
- Passion for fashion, luxury or lifestyle brands.
- Experience in retail and customer service, preferably in multicultural settings.
- Excellent relationship-building and customer service skills, with the ability to create genuine connections and inspire trust.
- Curious, empathetic and collaborative approach, with a results orientation and commercial mindset.
- Ease in using digital tools and retail technology.
- Confidence in expressing individuality and contributing creative ideas to the team.
Skills
Experience
Experience in retail and customer service; multicultural settings preferred.
Workplace
The successful candidate will be located in Rio de Janeiro, Rio de Janeiro, Brazil.
Explore jobs in Brazil.
Benefits
Transportation allowance; meal allowance; Bradesco health plan; life insurance; Swaro Care wellbeing programmes, including periodic workshops and initiatives focused on wellbeing, mental health and quality of life for store employees; comprehensive product and personal development training.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Retail Sales Associate», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.