- Location
- Monterrey Nuevo León Mexico
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
The Sales Promoter presents and sells Swarovski products, delivers excellent customer service, builds client satisfaction and loyalty, meets sales targets and uses digital tools to enhance the customer experience. The role requires at least 1 year of sales experience and completed high school or a sales-related technical qualification.
Role & Responsibilities
- Present and sell Swarovski products in accordance with corporate strategies, guidelines, processes and policies, pursuing quantitative and qualitative targets.
- Deliver excellent customer service by presenting products in line with corporate guidelines and creating a memorable customer experience.
- Follow up with customers and implement sales techniques that drive satisfaction and loyalty while meeting daily targets.
- Achieve sales targets and understand and develop commercial KPIs to meet objectives.
- Stay up to date on Swarovski products and use digital tools to enhance the customer experience.
Qualifications
- Passion for fashion, luxury or lifestyle brands.
- Excellent, proven customer service skills and an engaging personality that builds trust.
- Curious, empathetic and results-oriented, with commercial acumen and a team spirit.
- Digitally adept and comfortable using retail technology.
- Confident in expressing individuality and contributing creative ideas to the team.
Skills
Experience
At least 1 year of sales experience.
Education
Completed high school or a technical qualification related to sales.
Workplace
This position is based in Monterrey, Nuevo León, Mexico.
Explore jobs in Mexico.
Benefits
Recognition awards; major medical insurance; life insurance; savings fund; vacation premium; sales commissions in addition to base salary; exclusive employee discounts on Swarovski products; paid volunteer leave; global employee assistance programme offering mental, physical and emotional health support, management support, and financial and legal assistance.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Promoter», «Retail Sales Associate», «Retail Sales Consultant», «Sales Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.