- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- €25,000–27,000/year
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 5, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
The Sales Consultant delivers exceptional service and memorable customer experiences at Swarovski’s Milan Piazza Duomo flagship, building lasting relationships, supporting sales targets and contributing to a welcoming store environment. This part-time role is scheduled for 20 hours per week; the stated gross annual salary for full-time is €25,000–€27,000, prorated for part-time hours, plus an incentive plan.
Role & Responsibilities
- Deliver excellent customer service and create an emotional connection through storytelling.
- Build trusting, long-term customer relationships and promote loyalty programmes.
- Achieve individual and team sales targets and take ownership of results.
- Collaborate with the team to create a welcoming, well-organized store environment.
- Stay up to date on brand product news and use digital tools to enrich the customer experience.
Qualifications
- Passion for fashion, luxury or lifestyle brands.
- Experience in a multicultural retail environment.
- Proven, excellent customer service skills and a confident personality that inspires trust.
- Curiosity, empathy, a results-oriented approach, teamwork and a commercial mindset.
- Digital fluency and comfort with technology used in retail.
- Confidence in expressing personality and contributing creative ideas to the team.
Skills
Workplace
This position is based in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position ranges from EUR 25,000 to EUR 27,000 per annum.
Benefits
Recognition of achievements; exclusive employee discounts on Swarovski products; paid volunteering leave; a global employee assistance programme covering mental, physical and emotional health, managerial support, and financial and legal matters; comprehensive product and personal development training; career growth opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Consultant», «Client Advisor», «Retail Sales Associate», «Customer Experience Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.