- Location
- Mexico City Ciudad de México Mexico
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 10, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
Swarovski is seeking a Sales Advisor for its Liverpool Polanco store to deliver exceptional customer service, build lasting client relationships, meet sales targets, and support a welcoming, organized store environment. The role uses digital tools to enhance customer experiences and includes base salary plus commissions.
Role & Responsibilities
- Provide exceptional customer service and create emotional connections through storytelling.
- Build lasting relationships and trust with customers while promoting loyalty programs.
- Achieve individual and team sales targets and take responsibility for results.
- Collaborate with the team to create a welcoming, organized store environment.
- Stay up to date on brand products and use digital tools to enhance the customer experience.
Qualifications
- Passion for fashion, luxury, or lifestyle brands.
- Experience in a multicultural retail environment.
- Excellent, proven customer service skills and an engaging personality that builds trust.
- Curious, empathetic, results-oriented, commercially minded, and a team player.
- Digitally proficient and comfortable using retail technology.
- Confident in expressing individuality and contributing creative ideas to the team.
Skills
Experience
Experience in a multicultural retail environment.
Workplace
This position is based in Mexico City, Ciudad de México, Mexico.
Explore jobs in Mexico.
Benefits
Recognition awards; major medical insurance; life insurance; savings fund; vacation premium; base salary plus commissions; exclusive employee discounts on Swarovski products; paid volunteering leave; global employee assistance program offering mental, physical, and emotional health support, management support, and financial and legal assistance; professional development opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.