- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 9, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
Swarovski is seeking a Sales Advisor for its boutique in Mérida, Mexico, to deliver memorable customer experiences, build client relationships and achieve individual and team sales targets. The role calls for multicultural retail experience, strong customer-service skills, digital confidence and a passion for fashion, luxury or lifestyle brands.
Role & Responsibilities
- Deliver exceptional customer service and create emotional connections through storytelling.
- Build lasting relationships and trust with customers while promoting loyalty programmes.
- Achieve individual and team sales targets and take accountability for results.
- Collaborate with the team to maintain a welcoming, organised store environment.
- Stay up to date on brand products and use digital tools to enhance the customer experience.
Qualifications
- Passion for fashion, luxury or lifestyle brands.
- Experience in a multicultural retail environment.
- Proven customer-service skills and an engaging personality that builds trust.
- Curious, empathetic and results-oriented, with commercial acumen and a team spirit.
- Digitally adept and comfortable using retail technology.
- Confident in expressing individuality and contributing creative ideas to the team.
Skills
Experience
Experience in a multicultural retail environment.
Workplace
The successful candidate will be located in Mérida, Yucatán, Mexico.
Explore jobs in Mexico.
Benefits
Recognition awards; major medical insurance; life insurance; savings fund; vacation premium; base salary plus commissions; exclusive employee discounts on Swarovski products; paid volunteer leave; global employee assistance programme covering mental, physical and emotional health, management support, and financial and legal matters; professional development opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.