- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
Swarovski is hiring a Sales Advisor for its Querétaro outlet to deliver exceptional customer service, build customer relationships, and achieve individual and team sales targets. The role calls for multicultural retail experience, commercial acumen, digital confidence and a passion for fashion, luxury or lifestyle brands; it includes a base salary plus commission.
Role & Responsibilities
- Deliver exceptional customer service and create emotional connections through storytelling.
- Build lasting relationships and trust with customers, promoting loyalty programmes.
- Achieve individual and team sales targets and take responsibility for results.
- Collaborate with the team to create a welcoming, organised store environment.
- Stay up to date on brand products and use digital tools to enhance the customer experience.
Qualifications
- Passion for fashion, luxury or lifestyle brands.
- Experience in a multicultural retail environment.
- Excellent, proven customer service skills and an engaging personality that inspires trust.
- Curious, empathetic and results-oriented, with commercial acumen and a team spirit.
- Digitally skilled and comfortable using retail technology.
- Confident in expressing individuality and contributing creative ideas to the team.
Skills
Experience
Experience in a multicultural retail environment.
Workplace
This position is based in Querétaro, Querétaro, Mexico.
Explore jobs in Mexico.
Benefits
Recognition awards; major medical and life insurance; savings fund; vacation premium; employee discounts on Swarovski products; paid volunteer leave; global employee assistance programme covering mental, physical and emotional health, management support, and financial and legal matters; professional development opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Sales Associate», «Client Advisor», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.